From the CLI command “show redundancy”, we found that the primary router had redundancy up, and both virtual routers were local-active. “show redundancy” on the backup appliance indicated redundancy was up and both virtual routers were mate-active.
Issue the commands admin → redundancy → revert-activity on the primary router, and it should result in the virtual routers becoming primary: local-active, backup: mate-active. This is the state you need to see them in.