Hi we are using solace Appliance 3560 and my application has been rebooted on 18th Feb and then after few seconds/minutes automatically working.
Ans also I shared over mail the error log.
Can you please updated on this?
Hi @Muddam_Pullaiah,
When you say you shared the error log over mail I assume you sent it to support@solace.com to open a ticket? If so then our support team will definitely decipher that log and get back with you
-Marc
Yes same mail am updated and still am not received ticket.
Hi @Muddam_Pullaiah, I’ve reached out to Support about this. I believe they will get back to you soon.
Hi again, @Muddam_Pullaiah, I just heard back from Support. They actually haven’t received a ticket from you or from anyone in your company about a reboot. Can you try opening a ticket again? Thanks!
Can you please share me gathet diagnostic logs cmd for (last 30 day I want to generate)
Hi @Muddam_Pullaiah,
You can gather diagnostics from a Solace Broker by going into the cli and executing
solace> enable
solace# admin
solace(admin)# gather-diagnostics [days-of-history <days>]
More info here: Gathering Event Broker Diagnostics