Solace Appliance Disk Link Down

Muddam_Pullaiah

Hi we are using solace Appliance 3560 and my application has been rebooted on 18th Feb and then after few seconds/minutes automatically working.
Ans also I shared over mail the error log.

Can you please updated on this?

marc

Hi @Muddam_Pullaiah,
When you say you shared the error log over mail I assume you sent it to support@solace.com to open a ticket? If so then our support team will definitely decipher that log and get back with you

-Marc

Muddam_Pullaiah

Yes same mail am updated and still am not received ticket.

hong

Hi @Muddam_Pullaiah, I've reached out to Support about this. I believe they will get back to you soon.

hong

Hi again, @Muddam_Pullaiah, I just heard back from Support. They actually haven’t received a ticket from you or from anyone in your company about a reboot. Can you try opening a ticket again? Thanks!

Muddam_Pullaiah

Can you please share me gathet diagnostic logs cmd for (last 30 day I want to generate)

marc

Hi @Muddam_Pullaiah,
You can gather diagnostics from a Solace Broker by going into the cli and executing

    solace> enable
    solace# admin
    solace(admin)# gather-diagnostics [days-of-history <days>]

More info here: https://docs.solace.com/System-and-Software-Maintenance/Gathering-Event-Broker-Diagnostics.htm