Solace Appliance Disk Link Down

Muddam_Pullaiah Member Posts: 20 ✭

February 2020 edited February 2022 in PubSub+ Event Broker #1

Hi we are using solace Appliance 3560 and my application has been rebooted on 18th Feb and then after few seconds/minutes automatically working.
Ans also I shared over mail the error log.

Can you please updated on this?

0

Comments

• 

  marc Member, Administrator, Moderator, Employee Posts: 959 admin

  February 2020 edited February 2020 #2

  Hi @Muddam_Pullaiah,
  When you say you shared the error log over mail I assume you sent it to support@solace.com to open a ticket? If so then our support team will definitely decipher that log and get back with you

  -Marc

  0
• 

  Muddam_Pullaiah Member Posts: 20 ✭

  February 2020 #3

  Yes same mail am updated and still am not received ticket.

  0
• 

  hong Guest Posts: 480 ✭✭✭✭✭

  February 2020 #4

  Hi @Muddam_Pullaiah, I've reached out to Support about this. I believe they will get back to you soon.

  1
• 

  hong Guest Posts: 480 ✭✭✭✭✭

  February 2020 #5

  Hi again, @Muddam_Pullaiah, I just heard back from Support. They actually haven’t received a ticket from you or from anyone in your company about a reboot. Can you try opening a ticket again? Thanks!

  0
• 

  Muddam_Pullaiah Member Posts: 20 ✭

  February 2020 #6

  Can you please share me gathet diagnostic logs cmd for (last 30 day I want to generate)

  0
• 

  marc Member, Administrator, Moderator, Employee Posts: 959 admin

  February 2020 #7

  Hi @Muddam_Pullaiah,
  You can gather diagnostics from a Solace Broker by going into the cli and executing

      solace> enable
      solace# admin
      solace(admin)# gather-diagnostics [days-of-history <days>]
  

  More info here: https://docs.solace.com/System-and-Software-Maintenance/Gathering-Event-Broker-Diagnostics.htm

  0